Thus far EPL has been a huge investment now well over $180 $240k and are expanding the team as planned but have hit several recent and massive roadblocks on the way. We are doing our absolute best to deliver the best real estate software for WordPress for you to use.
This week we are a team member down as Avneet’s mother is facing an operation and to me family is most important. The team here at Easy Property Listings wish her mum all the best facing this challenge and needs the support of her wonderful daughter and this short break will help her be there for her mum.
I’d drop everything to be there for my mum too and value the team like my own family, we will get through the bumps and continue on our planned path.
To make the challenge even more difficult, the woman in my life is also facing a surgery on the 1st of August. After the lazy hospital system decided to let us know last minute the true cost of what we are facing.
We have private health insurance to assist with however the total cost/worst case scenario is bonkers… So Tuesday I will be seeking alternative solutions to find a way to cover this out of the blue costs that we had no time to prepare for.
There is no way we are putting this off as she has been waiting since Feb 2016 with referrals, scans, appointments… the list goes on and on.
Shit happens, bring it on Merv is here and my family is #1, team #2 and you are customers number #3. Long and late nights ahead, but we will get through this and do our best to not disappoint you, however may have to.
Growing the team with a manager dedicated to support and software development
Before these last minute oh poo things, we have been interviewing our next full time team member here and have found the right man for the job. He will be starting with us in the next 4-6 weeks and he will be dedicated to support and making sure that we grow the team before the shit hits the fan… again.
We realised this about 12 days ago and issued a blanket notice to all active support tickets in the system as we want to make sure that you know what is going on.
The last time we pressed the emergency button was 20th November 2015 so growing pains in business are also expected but we want you to know that you, a valued customer are very, very important to us and where we are going.
The notice issued on July 15th was:
Really sorry for not getting to your support request yet.
Recent accelerated growth we have experienced here at Easy Property Listings you have experienced a less that optimal resolution of your support ticket request.
We are now able to add another member to the team who will be dedicated to ensuring that we can keep providing superior support services to resolve your ticket.
So we can efficiently get through the huge number of recent requests and if you have a time critical project and need a solution within the next 7 days please complete this form if you are in a hurry.
Indicate support ticket priority
If you can wait, take no action we anticipate solving your issue in the 7-12 days.
Thanks for your patience during this period
Now if you have a support issue, make sure you still submit your issue as usual as we have worked very hard to clear as many tickets as we could and thankfully are back to a manageable level now. Whew 
Help Scout has been an amazing improvement over the old support forum and allowed us to provide better ticket resolutions and service.
Extension update and new exciting partnership
Over the past few months we have not only been working on 3.1 of Easy Property Listings but we have made significant updates to all the extensions and have a dozen more ready for beta testing.
With this new partnership in place we will be able to laser focus our support and upgrade all software at a faster pace. Really excited to have them help us deliver even better products.
Beta testing program in the works so you can help
This has also made me realise that beta testing updates and new extensions takes time and with so many different themes to test with and various plugins you use we feel the time is just about right to ask you for a bit of help.
We aren’t quite ready to execute this as we want to make it easy for you to help, provide feedback and let you get your hands on the coolest tools first.
Make sure you subscribe and get a heads up about this direction.
Big thanks to our friends over at Soflyy the creators of WP All Import Pro
As busy as we are we are 100% sure the Soflyy team are in as deep as we are and am so very proud that they have featured the Easy Property Listings Import Add-on on their site. I had tears of joy when they let me know they published it.
Very happy, over the moon as having quality back-links from awesome websites like WP All Import Pro is like gold.
We so admire the team there as they modified WP All Import Pro to make our Importer Add-On possible to be the fastest importer able to handle massive listing imports with ease.
In closing
We have an extra busy week ahead and am looking forward to facing new challenges and am staying focused on our goals. Not sure which road we are going to take but know exactly where we are going.
Last Thursday I personally faced my own challenge and stepped so far out of my comfort zone I can’t see it and decided to try this vlogging on YouTube. So far its not only been fun but personally rewarding to get the ideas out of my head and my hope is to help others.
I’m still figuring out how to best do this and my most recent video was more focused on a specific topic. With a bit of time and practice I hope to help you in your business, startup, marketing, real estate, WordPress and a wide range of topics beyond the usual screen capture videos i’ve done.
We’ve also landed in our new offices right smack in the middle of the Perth CBD at 191 St Georges Terrace, Perth and am so excited despite the recent setbacks.
Expect setbacks, they are part of life, stay true to your goals as they help keep you focused no matter the crap that life gives you.